PRIVACY POLICY

PRIVACY POLICY

Last Updated: June 15, 2026

ROHCS Management (“ROHCS Management,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our services.

1. INFORMATION WE COLLECT

We may collect the following types of information:

• Name
• Email address
• Phone number
• Mailing address
• Property information
• Maintenance requests and service-related communications
• Information submitted through contact forms
• Website usage information, including IP address, browser type, and device information

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Provide property management services
• Respond to inquiries and customer service requests
• Process maintenance requests
• Communicate with property owners, residents, tenants, and vendors
• Send account notifications and service updates
• Deliver one-time verification codes (2FA) for account security
• Improve our website and services
• Comply with legal obligations

3. TEXT MESSAGING AND SMS COMMUNICATIONS

If you provide your mobile phone number and consent to receive text messages, we may send:

• Customer service communications
• Property management updates
• Maintenance notifications
• Appointment reminders
• Account notifications
• One-time passcodes and authentication messages

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.

4. INFORMATION SHARING

We may share information with trusted service providers and vendors who assist us in operating our business and providing services to our customers.

No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell personal information to third parties.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

6. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience. You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

7. DATA RETENTION

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. YOUR RIGHTS AND CHOICES

You may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information, subject to legal and business requirements
• Opt out of SMS communications by replying STOP

To exercise these rights, please contact us using the information below.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. CHILDREN’S PRIVACY

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. CONTACT US

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

ROHCS Management

Website: https://rohcsmanagement.com

Email: administrator@rohcsmanagement.com

Phone: 3233029295